Return & Exchange Policy

At Risha, we are committed to offering a comfortable and exceptional experience that combines premium quality and outstanding customer care. Below is our return and exchange policy for your convenience.

🟡 Golden Warranty

All Risha products come with a 100-day golden warranty from the date of delivery, allowing you to try the product comfortably and confidently.
Please note that the warranty does not cover misuse, improper washing, or failure to follow care instructions.

📦 General Return Policy

• Each product can be returned only once during the warranty period.
  
  

• Return requests must be submitted through our WhatsApp customer service.
  
  

• Products must be unused, in their original condition, and fully packaged.
  
  

• For bundles or combo offers, only unopened and unused items can be returned.
  
  

• If free delivery was provided as part of an offer or order threshold, return shipping costs will be covered by the customer.
  
  

⚠️ Exceptional Cases

1. Manufacturing defects

• In case of a clear manufacturing defect, customers may submit a return request with photos showing the issue.

• A replacement product will be shipped within 7 business days, and the customer may keep the original item.

• Risha will cover all shipping costs.

2. Missing items

• If an item is missing from the package, the missing piece will be sent within 7 business days after confirmation.

• Risha covers all related shipping costs.

3. Wrong item received

• If the customer receives the wrong product, Risha will handle the return and reship the correct item at no cost, provided the product remains in its original condition.

• The correct product will be shipped within 7 business days.

📞 For assistance

Please contact Risha Customer Service via WhatsApp, and our team will be happy to help.